Shipping & Returns
Shipping
Within Australia:
All parcels are currently shipped with Australia Post.
To keep it simple, MaaiDesign uses a flat rate of $9.95 for all shipments.
Any orders exceeding $160 will automatically receive FREE shipping.
If you would like to use Express Post, please get in touch via hello@maaidesign.com.
Note: from experience Express Post does not always mean your parcel will arrive any sooner because MaaiDesign is based in a rural town.
Shipping times differ depending on location, please allow 2-3 working days for delivery to capital cities and 5-6 days to remote areas.
International:
New Zealand: flat rate of $15 up to 4kg.
Other countries:
Prices are calculated at check out based on the weight and destination.
To keep the shipping costs down for our customers, we used
Economy International Parcel Post, which does not include a tracking number.
Delivery times vary between 5 - 15 business days depending on the destination.
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Returns
I am confident that you will love the products from the MaaiDesign store. However, I do offer 30-day returns if you are unhappy in any way with your order.
I will gladly provide a refund, or store credit for you, as long as the products are returned in their original condition, within 30 days of purchase. The refund amount is for your items only and will not include the shipping fee. Please get in touch with me before returning the product.
Exceptions to this are:
- Gift cards
- Clearance/ Sale items
- Sewing patterns (due to copyright)
The return shipping cost is at the customers' expense.
However, did you know that if you used PayPal to pay for your purchase, you may be eligible to claim a refund of the shipping cost from PayPal. Click here to see the terms & conditions from Paypal. For PayPal refunds, the claim must be submitted with them within 14 days.
If the fault was mine, I will provide a full refund or replace the goods, upon the return of the product. In this case, I will also cover all shipping fees. Please get in touch with me before returning the product.