FREE shipping for Australian Orders over $180

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Shipping & Returns

Shipping

Within Australia:

All parcels are currently shipped with Australia Post or Sendle (Aramex).

To keep it simple, MaaiDesign uses a flat rate of $10.95 for all shipments with Australia Post and $10.50 for Sendle.

You will be able to choose your courier at checkout.

Any orders exceeding $180 will automatically receive FREE shipping.

If you would like to use Express Post, you can choose this at checkout at a calculated rate.

Note: from experience Express Post does not always mean your parcel will arrive any sooner because MaaiDesign is based in a rural town.

Shipping times differ depending on location, please allow 2-3 working days for delivery to capital cities and 5-6 days to remote areas. 

New Zealand:

We use a flat shipping rate of $15.

A tracking number is provided with each shipment.

International:

Prices are calculated at check out based on the weight and destination.

A tracking number is provided with each shipment.

 

Delivery times vary greatly between 5 - 25 business days depending on the destination.

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Returns

We are confident that you will love the products from the MaaiDesign store. However, we do offer 30-day returns if you are unhappy in any way with your order. 

We will gladly provide a refund, or store credit for you, as long as the products are returned in their original condition, within 30 days of purchase. The refund amount is for your items only and will not include the shipping fee. Please get in touch with us before returning the product.

Exceptions to this are:
  • Gift cards
  • Clearance/ Sale items
  • Sewing patterns (due to copyright)

The return shipping cost is at the customers' expense.

However, did you know that if you used PayPal to pay for your purchase, you may be eligible to claim a refund of the shipping cost from PayPal. Click here to see the terms & conditions from Paypal. For PayPal refunds, the claim must be submitted with them within 14 days.

If the fault was ours, we will provide a full refund or replace the goods, upon the return of the product. In this case, we will also cover all shipping fees. Please get in touch with us before returning the product.

All deliveries are carbon neutral
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