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Shipping & Returns

Shipping

Within Australia:

The prefered shipping method within Australia is by courier.

This service is fast and traceable.

Unfortunately, couriers cannot deliver to PO Boxes, so if a PO Box is your only option, your parcel will be shipped via Australia Post.

To keep it simple, I use a flat rate of $9.95 for all shipments.

Any orders exceeding $160 will automatically receive FREE shipping.

I don't offer express post by Austalia Post anymore as the service was unreliable and it often took longer for a parcel to arrive compared to the courier service.

Shipping times differ depending on location, please allow 2-3 working days for delivery to capital cities and 5-6 days to remote areas. 

International:

New Zealand: flat rate of $15 up to 4kg.
Other countries:
Prices are calculated at check out based on the weight and destination.
We use Standard International Parcel Post, which includes a tracking number.
Delivery times vary between 5 - 10 business days depending on the destination.
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Returns

I am confident that you will love the products from the MaaiDesign store. However, I do offer 30-day returns if you are unhappy in any way with your order. 

I will gladly provide a refund, or store credit for you, as long as the products are returned in their original condition, within 30 days of purchase. The refund amount is for your items only and will not include the shipping fee. Please get in touch with me before returning the product.

Exceptions to this are:
  • Gift cards
  • Clearance/ Sale items
  • Sewing patterns (due to copyright)
The return shipping cost is at the customers' expense.
However, did you know that if you used PayPal to pay for your purchase, you may be eligible to claim a refund of the shipping cost from PayPal. Click here to see the terms & conditions from Paypal. For PayPal refunds, the claim must be submitted with them within 14 days.

If the fault was mine, I will provide a full refund or replace the goods, upon the return of the product. In this case, I will also cover all shipping fees. Please get in touch with me before returning the product.