MaaiDesign is based in Bright, Victoria. 

We are predominately an online store. However, if you come to Bright, you can visit our studio by appointment. Just get in touch!

Yes! Even though we don't have a brick-and-mortar store, we do welcome customers in our studio to browse the fabrics.

However, please schedule an appointment so we can ensure you receive the best possible experience.

Yes you can! There is a "buy sample" button on each product page, under the "add to cart" button.

We aim to get your order shipped as quickly as possible. This is usually within 1 to 2 business days, but during busy times this may be 3 days.

We aim to ship orders within 1 to 2 business days.

Shipping transit times vary greatly depending on your location.

For domestic shipping: As we are based in Victoria, any shipments within Victoria take 1 to 3 business days.

To other states, it usually takes about 4 to 7 business days, but this can be longer if you are in Western Australia or in a remote area.

International shipping can take anywhere from 5 to 21 business days.

Within Australia:

Shipping costs:

• Flat rate: $11.95
• Free shipping for all orders over $190 
• Express Post is available – rates are shown at checkout.

International:

Shipping rates are calculated at checkout based on the weight of your order and your location.

Please note:

• 
  Any customs duties or taxes are the responsibility of the receiver.
  
• 
  If a parcel is refused because of unpaid duties, we unfortunately can’t offer refunds, and the parcel may be considered abandoned.
  
• 
  If you're unsure about your country’s import rules, it’s a good idea to check before placing your order.
  

Yes, we offer free shipping for domestic orders over $190

Yes, we ship our products all over the globe.

However, we are currently not shipping to the USA due to the complexity of the added tariffs.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes we do!

Should you feel anything less than thrilled with your purchase, we welcome returns within 30 days and we will provide a full refund for items returned in their original, pristine condition. 

Simple Steps for Returns

1. Contact us at hello@maaidesign.com and we'll send you all the details.
2. Send back the items in their original state (unwashed).

Shipping costs for returns aren't covered, except, of course, if have made a mistake with your order.

A Few Exceptions: Gift cards, sale items, and sewing patterns can't be returned for copyright reasons.

SMETA (Sedex Members Ethical Trade Audit) is one of the most widely used ethical audit formats in the world. It assesses a facility’s standards for labour, health and safety, environmental performance, and business ethics. A SMETA certification means the manufacturer meets internationally recognised practices for responsible and ethical production.

The Global Organic Textile Standard (GOTS) is the world's leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.The aim of the standard is to define world-wide recognised requirements that ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labelling in order to provide a credible assurance to the end consumer.

The OEKO-TEX® Standard 100 is an independent testing and certification system.Textiles with this label are proven to remain below the set limit values for certain harmful substances.

Good Earth Cotton® is grown in Moree NSW and uses modern regenerative farming techniques to ensure that each step from grower to garment contributes to a healthier Earth.

These techniques use resources efficiently and promote biodiversity. Efficient water management and carbon-positive practices mean that this cotton sequesters more carbon than is emitted during the cotton plant's life cycle.

It is also independently verified and authenticated using FibreTrace® technology. This advanced system offers secure traceability by embedding a patented luminescent pigment into the raw cotton, allowing it to be tracked and verified across the entire supply chain in real-time.

By choosing Good Earth Cotton®, customers support a carbon-friendly future, embracing textiles that are not only environmentally responsible but also aim to preserve our Earth for future generations. 

More details are available on the Good Earth Cotton® website.