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FAQ

Where are you based?

MaaiDesign is based in Bright, Victoria. Our sales are online only.

What are your shipping fees?

Determining shipping rates is  quite a complicated exercise. Due to the variety of products in different weights and volumes, we decided to keep this as simple as possible. 

For shipping within Australia we use a flat fee of $9.95
This also allows us to ship everything by traceable parcel post. Our parcels are shipped either via courier or Australia Post for remote areas.

At checkout you will have the option of choosing regular parcel post, or express post, the rates are:
  • Regular Parcel Post: $9.95
  • Express Post: $14
  • Orders over $150 are shipped for free
Shipping times differ depending on location, please allow 2-3 working days for delivery to capital cities and 5-6 days to remote areas. Express post should get your parcel delivered faster although this is not guaranteed for remote areas or Western Australia (experience has shown it can still take a week to arrive). 

INTERNATIONAL SHIPPING

Prices are calculated at check out as they depend on the weight and destination.
We use Standard International Parcel Post, which includes a tracking number.
Note delivery times vary between 5 - 10 business days depending on the destination.

 

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Can I order a sample/ swatch?

Yes you can! Click here and make sure to mention the name of the fabric in the comments box in your shopping cart.

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Do you accept returns? 

Yes we do, read our 30-day return policy here:

I am confident that you will love the products from the MaaiDesign store. However, I do offer 30-day returns if you are unhappy in any way with your order. 

I will gladly provide a refund, or store credit for you, as long as the products are returned in their original condition, within 30 days of purchase. The refund amount is for your items only and will not include the shipping fee. Please get in touch with me before returning the product.

Exceptions to this are:
  • Gift cards
  • Clearance items
  • Sewing patterns (due to copyright)
The return shipping cost is at the customers' expense. However, did you know that if you used PayPal to pay for your purchase, you may be eligible to claim a refund of the shipping cost from PayPal. Click here to see the terms & conditions from Paypal. For PayPal refunds, the claim must be submitted with them within 14 days.

If the fault was mine, I will provide a full refund or replace the goods, upon the return of the product. In this case, I will also cover all shipping fees. Please get in touch with me before returning the product.

What does "GOTS certified" mean?

The Global Organic Textile Standard (GOTS) is the world's leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.

The aim of the standard is to define world-wide recognised requirements that ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labelling in order to provide a credible assurance to the end consumer.

What does "Oeko-Tex certified" mean?

The OEKO-TEX® Standard 100 is an independent testing and certification system.

Textiles with this label are proven to remain below the set limit values for certain harmful substances.

Do you offer lay-by? 

Yes we do!

At checkout, simply select "Put it on Lay Buy" as your payment option. This does require that you have a Paypal account.
In the following step, you will then be able to choose your down payment (min. 20%).
The maximum period for lay-by is 1 month.

When you choose this option, note that a 0.9% admin fee will be charged by the Lay Buy service.
Orders on lay-by will be shipped once full payment has been received.
A $25 fee applies in case a lay-by is cancelled.

By using this service you agree to the Terms and Conditions as set out below.

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Terms and Conditions: PUT IT ON LAY-BUY


Layby Terms, agreements and contract
Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY powered by PayPal checkout payment option to be fair and reasonable per the Fair Trading Act 1999.

The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilised by both the vendor or consumer:

  1. Record of Payment
    A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.
  2. Storage and Identification of Lay-Buy Products
    Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.
  3. Cancellation of Lay-Buy by Buyer
    The buyer may cancel their LayBy agreement form at any time prior to shipping of the products. If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
    a) The purchase price of the products; and
    b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
    c) The total amount paid under the Lay-Buy; and
    d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy. 
  4. Cancellation of Lay-Buy by Seller
    The seller under a Lay-Buy must not cancel it unless –
    a) The buyer breaches a term of the Lay-Buy; or
    b) The seller stops trading; or
    c) The products are no longer available
  5. Cancellation on breach by Buyer
    If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
    a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
    b) Allow the buyer at least 14 days within which to rectify the breach; and
    c) The notice to be given has to be: I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
    II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
    III) must state the time within which the buyer must rectify the breach;
    IV) must state the matters listed per below:* the purchase price of the products;
    * all cancellation charges payable under the agreement; and
    * the total amount paid under the Lay-Buy;
    * any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it.
  6. Cancellation where business closes
    If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
    (a) allow the buyer 7 days within which to complete the agreement; and
    (b) cancel the Lay-Buy
  7. Cancellation where products not available
    If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
  8. Effect of Cancellation
    Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement.
  9. Cancellation Charge
    Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals.
  10. Banking Charges back Fees
    The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
  11. Service Fee
    Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 0.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
  12. Lay-Buy Reporting
    Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per instalment; and a full record of all payments made to-date (amount and date on which made).
  13. Delivery
    The seller will only dispatch the buyer product/s after receiving the final instalment payment for all Lay-Buy deals.
  14. MISCELLANEOUS
    14.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
    14.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    14.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    14.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    14.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.